Shipping Policy

Last updated: August 17, 2026

Thank you for shopping with VELORA Body. We want your order to arrive as smoothly as possible. Please review our shipping information below.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Estimated Delivery Times

After your order has been processed, estimated delivery is typically:

7–15 business days

Delivery times are estimates and may vary depending on your location, carrier delays, customs processing, weather conditions, holidays, or other circumstances outside of our control.

Shipping Costs

VELORA Body offers free standard shipping on eligible orders unless otherwise stated at checkout.

Any available expedited or alternative shipping options will be displayed at checkout.

Order Tracking

When tracking is available, a tracking number will be sent to the email address provided with your order.

Please allow a few business days for tracking information to update after your order has shipped.

Multiple Packages

Some orders containing multiple items may be shipped separately.

If this happens, you may receive more than one package and multiple tracking numbers. You will not be charged additional shipping fees because your order arrives in separate shipments.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

VELORA Body is not responsible for packages delivered to an incorrect address provided by the customer.

Delayed Orders

Occasionally, shipments may experience unexpected delays.

If your tracking information has not updated for several days, this does not necessarily mean that your package is lost. International and regional carriers may experience periods where tracking updates are temporarily unavailable.

If your order has significantly exceeded the expected delivery timeframe, please contact us and our support team will review the shipment.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please:

1. Check around your property and delivery location.
2. Ask household members or neighbors if they accepted the package.
3. Contact the carrier using your tracking number.

If you are still unable to locate your order, contact VELORA Body and we will assist you in reviewing the shipment.

Customs, Duties & Taxes

Depending on the destination country, an order may be subject to customs duties, import taxes, or other fees imposed by local authorities.

Unless otherwise stated at checkout, any applicable customs or import charges are the responsibility of the customer.

Order Changes & Cancellations

We begin processing orders quickly.

If you need to modify or cancel an order, contact us as soon as possible. We will make every reasonable effort to accommodate your request, but we cannot guarantee changes or cancellations once fulfillment has started.

Shipping Restrictions

We currently ship only to destinations available during checkout.

If your country or region is not available at checkout, we are unfortunately unable to ship there at this time.

Questions About Your Order?

If you have questions regarding shipping, tracking, or your delivery, please contact our customer support team and include your order number so we can assist you as quickly as possible.

VELORA Body
Your ritual. Your time. Your body.